Refund & Cancellation Policy
Last updated: 25 August 2026
Valuevade sells the Equity Research Analyst Program as a one-time ₹4999 lifetime licence. This policy explains when refunds are and aren't available.
Try before you buy
Every visitor gets one full session — notes, quiz, mock interview and simulation — free of charge, no card required. This exists so you can judge the quality of the product before committing to the ₹4999 payment. Please use it.
Refunds after paid access
Because full course access — including the AI tutor, simulations, mock interviews, and downloadable materials — is unlocked immediately on payment, we do not offer refunds by default once your account has been granted paid access. Change-of-mind requests ("I'm too busy", "I found a different course") fall outside standard eligibility, since the free first session was the intended evaluation window.
Case-by-case exceptions
We do consider refunds on a case-by-case basis for the following situations, at our sole discretion:
- Duplicate charges or Razorpay processing errors — refunded in full within 7 working days of confirmation.
- Genuine inability to access the course for reasons on our side (persistent platform outage, licence not provisioned) that our support team cannot resolve.
- Regulatory obligations under Indian consumer-protection or RBI rules that entitle you to a refund.
All exception requests must be sent to support@valuevade.com with your order ID, payment ID, and a short description of the issue. We aim to respond within 3 working days.
Cancellation
You may close your account at any time by emailing support. Because the product is a one-time-payment lifetime licence (not a subscription), there is nothing to cancel from a billing standpoint — you simply stop using the Service. Closing your account does not entitle you to a refund of a previously paid one-time fee, subject to the exceptions above.
Refund method & timing
Approved refunds are processed back to the original payment method via Razorpay. Once approved, bank/UPI reversals typically clear in 5–10 working days.
Contact
Refund questions? Email support@valuevade.com.